Question 1

Is Pet Health Hub free?

Accepted Answer

Yes - free, forever. No subscription, no fees, no premium tier. Pet owners are our community, not our customer.

Question 2

What can I do on the app today?

Accepted Answer

Search providers, save favourites, post to the Lost Pet Register, and build pet records with vaccinations, visits and reminders.

Question 3

Can I book a vet through the app?

Accepted Answer

You can request a booking from any provider whose calendar is connected. We're onboarding providers now - search to see which ones near you have joined.

Question 4

Is the Lost Pet Register really free?

Accepted Answer

Yes. No fees, no sign-up required to browse, no upsell. It's a free utility for the community.

Question 5

What devices does it work on?

Accepted Answer

Any modern browser on phone or desktop. Add the URL to your home screen for an app-like experience. Native iOS and Android coming soon.

Question 6

What does it cost?

Accepted Answer

Pricing is personalised to your practice - see the Pricing page. We never charge commission on bookings.

Question 7

Do I need to change my existing booking system?

Accepted Answer

No. Pet Health Hub connects to your existing calendar - Google, Fresha, Calendly, Acuity, Outlook, iCloud - in 30 seconds.

Question 8

How do pet owners find me?

Accepted Answer

Suburb and service search, plus we surface providers based on what pet owners in your area have saved or searched for.

Question 9

What happens after I claim my profile?

Accepted Answer

You connect your calendar, set your appointment types, and start receiving booking requests.

Question 10

Can I list multiple locations?

Accepted Answer

Yes. Reach out and we'll help you set up.

Question 11

Where is my pet's data stored?

Accepted Answer

Securely on Supabase, encrypted at rest. You own your data; we never sell it.

Question 12

Who can see my pet's records?

Accepted Answer

Only you and the providers you choose to share them with.

Question 13

How can I delete my account?

Accepted Answer

Email jo@pethealthhub.com.au and we'll delete everything within 7 days.

Common questions

For pet owners

For providers

Privacy & security

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